Order Issue Submission

We’re sorry for the issue with your order. Our parts department will work diligently to resolve this as quickly as possible. To assist us, please consider the following steps:

• Submit Supporting Pictures: Attach any relevant photos to this customer service ticket.
• Provide Clear Photos of Damage or Incorrect Parts: Ensure the pictures are taken from a distance that allows us to identify the panel/part and understand the issue. Close-up photos alone make it difficult to assess what needs to be corrected, which panel it is, and whether the artwork is affected.
• Confirm Missing Parts: Double-check your order description to ensure the part you believe is missing was actually ordered. If confirmed, we will resolve this promptly.
• Send General Photos of Your Order: Providing an overview of what you received helps us identify if anything else might be missing, allowing us to ship everything you need at once.
• Understand Changes After Initial Order: If you made changes to your order after it was placed, please be patient as it can be challenging to update the system before shipping. We strive to ship quickly, so some late changes might not be reflected.

Please note that units sometimes ship in multiple boxes, especially if you have prewired control panels or other parts requiring additional work. The cabinet might ship ahead of these parts. Typically, the additional boxes show up within a couple of days of the first shipment.

We understand that damage, incorrect, or missing parts can be discouraging, and we will resolve your issue promptly. Remember, each unit is custom-built for our hundreds of daily customers, which sets us apart from competitors who don’t offer custom artwork, parts, cuts, etc. We will do our utmost to resolve your issue in a timely manner.

Our parts department is available Monday – Friday from 9 AM to 4 PM Central Standard Time. You can expect a response to this ticket within 1 business day, although we strive for same-day contact. Please check your spam folder if you haven’t received a response.

Thank you for being a valued customer.