Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since receipt of your item, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A 20% restocking fee will apply, and return shipping is not included. If custom artwork was made for your unit, that portion cannot be refunded.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us.
Damage
If damage occurs during shipping, please open up a claim and attach pictures of the damage. We will send out replacement parts or send a free return label and repair as new at no cost to you.
Shipping Returns
To return your product, you should mail your product back to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Privacy Policy
At Game Room Solutions, your privacy is important to us. We are committed to safeguarding your personal information and ensuring that your experience with us is secure.
Information Collection: We collect personal information when you make a purchase, create an account, or contact us. This may include your name, email address, phone number, and payment information.
Use of Information: Your information is used to process transactions, improve customer service, and communicate updates. We do not sell or share your personal data with third parties without your consent, except as required by law.
Data Security: We implement various security measures to protect your personal information. Your data is stored on secure servers and is accessible only to authorized personnel.
Cookies: Our website uses cookies to enhance your experience. You can control cookie settings through your browser.
Third-Party Links: Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
Changes to Policy: We may update our privacy policy from time to time. Changes will be posted on this page.
Need help?
Contact us at [email address] for questions related to refunds and returns.